Leverages clinic and provider level analytics, real patient data and sentiment insights to power customized simulation training module, enabling staff to master the patient intake process through realistic role plays with intelligent patient avatars.
Utilize clinic and provider level analytics, real patient data and sentiment insights to power customized simulation training module, enabling care team interactions through realistic role plays with intelligent patient avatars.
Boost clinic and provider level analytics, real patient data and sentiment insights to power customized simulation training module, enabling physician to enhance their patient interactions through realistic role plays with intelligent patient avatars.
CareTeam Advocate Avatar – Family & Caregiver Engagement
Keeps family members and caregivers informed and involved in the patient’s care journey. Connects with the designated caregiver to check in, confirms prescriptions were filled, identifies barriers (financial or transportation), provides assistance resources, and notifies the clinic if concerns arise. Requests feedback on the overall visit experience and opportunities for improvement.
Clinician Avatar Advocate determines how the patient is feeling following their visit. Inquires about any new symptoms that may have developed since discharge. Confirms that prescriptions have been filled and verifies understanding of all post-discharge instructions. Clearly explains the medications ordered and any scheduled follow-up tests or appointments. Assesses the patient’s overall experience and offers to connect them immediately with a live care team member, escalating to the clinic when necessary.
Post-Visit the Care team Advocate Avatar follows up after appointments by sharing visit summaries, prescriptions, and care instructions. It confirms prescription pickup, verifies understanding of scheduled testing and discharge instructions, provides pharmacy details upon request, and alerts patients to upcoming tests. Confirms whether or not prescriptions were filled. The avatar inquires about financial or transportation constraints and connects patients to resources, gathers any new symptoms experienced post visit and gathers feedback on the overall visit. Inquirers regarding discharge process including how the clinic could have done better and offers direct care team outreach, notifying the clinic when needed.
The core AI engine processes clinic and patient driven data, delivers actionable insights, and powers intelligent decision-making throughout the entire patient journey on a real time basis.
Care Team Advocate Avatar is available If patients experience extended wait times after nurse or PA interactions, they can easy alert the Care Team Advocate Avatar. The avatar also enables real-time feedback on care team service, instantly notifying the team of any issues for prompt resolution.
While patient waits, the Patient Intake Advocate Avatar proactively checks in by asking how the check-in process went, informs patients about complimentary refreshments, and offers immediate access to meditation or mindfulness resources on their phone for stress relief. If a patient expresses frustration about wait times, the avatar promptly alerts the intake team to initiate service recovery. It also enables patients to provide real-time feedback on their intake experience.
The Patient Intake Advocate Avatar delivers appointment reminders and confirmations, ensures patients are prepared for their visit, answers questions regarding clinic location, directions, parking, and pre-visit instructions, confirms insurance card requirements, and seamlessly handles rescheduling requests.
