Our team brings decades of combined experience across AI research, Healthcare operations, and enterprise software. We’ve spent our careers building systems people actually trust.
Decades of combined experience in healthcare technology, AI, and enterprise scaling.
Al Vega is Co-Founder, CEO, and Board President, bringing more than three decades of healthcare technology and enterprise leadership experience. Throughout a distinguished career, Al has held senior executive positions at leading organizations including Simitree Healthcare, Press Ganey, CareJourney, SPH Analytics, Solucient/Truven Analytics, Eclipsys/HealthVision, and EDS. Recognized for his strategic expertise in scaling provider and payer organizations, he has successfully led enterprise expansion initiatives and advised private equity and venture capital firms on healthcare growth strategies. A board director for multiple organizations, Al is known for transforming innovative ideas into commercially successful solutions, driving enterprise adoption, accelerating organizational growth, and delivering sustainable revenue and long-term business value.
Tarun Bhatia is Co-Founder, President, Chief Technology Officer, and Executive Director, leading product innovation and technology strategy with deep expertise in artificial intelligence and machine learning. Prior to co-founding the company, Tarun served as Vice President of Quant Research and AI at Neuravest, where he built and deployed production-grade machine learning systems for institutional and Fortune 100 clients. His technical expertise spans large language models, alternative data systems, and scalable AI infrastructure across AWS, Microsoft Azure, and Google Cloud Platform. Known for translating cutting-edge research into enterprise-ready solutions, Tarun specializes in building defensible AI platforms that deliver measurable business impact, enabling organizations to scale intelligent systems from concept to production with confidence.
14 years of private equity and investment banking experience across the technology and healthcare landscape. Formerly the Director of Investments at Group 206 and a VP at Golden Gate Capital, Mr. Masoud brings expertise in business building and supporting organic & inorganic growth strategies.
Tony Gerena is a technology and customer experience executive with 25 years building enterprise value across healthcare and fintech, including a startup he co-founded and led to acquisition, an IPO, and multiple private-equity-backed value-creation cycles under Warburg Pincus, Vista Equity, and STG, one of which concluded in a $1.2B sponsor-to-sponsor sale. He has repeatedly taken constrained or distressed situations, including a platform crisis, a stalled product line, and a resource-limited nonprofit, and converted them into stable, scalable, revenue-generating operations without incremental capital. He partners directly with CEOs and boards on capital allocation, technology and customer risk, and diligence, giving investors a credible operating partner who can protect enterprise value on the way in and create it on the way out.
7+ years across operational management, product, and strategy. Former Rehab Clinic Manager at UTSW Medical Center and Strategy & Innovation Manager at Memorial Sloan Kettering. Brings firsthand understanding of broken care delivery gaps and how to close them.
Joe Shea, a seasoned healthcare commercial leader with a proven track record of building and scaling high performance sales organizations. Experience includes launching and expanding healthcare technology solutions across hospital systems, with consistent delivery of multi-million-dollar revenue growth and enterprise partnerships
Elume AI transforms conversations into structured intelligence. We capture live emotional signals through AI powered advocate agents embedded across the patient journey.
Leverages clinic and provider level analytics, real patient data and sentiment insights to power customized simulation training module, enabling staff to master the patient intake process through realistic role plays with intelligent patient avatars.
Utilize clinic and provider level analytics, real patient data and sentiment insights to power customized simulation training module, enabling care team interactions through realistic role plays with intelligent patient avatars.
Boost clinic and provider level analytics, real patient data and sentiment insights to power customized simulation training module, enabling physician to enhance their patient interactions through realistic role plays with intelligent patient avatars.
CareTeam Advocate Avatar – Family & Caregiver Engagement
Keeps family members and caregivers informed and involved in the patient’s care journey. Connects with the designated caregiver to check in, confirms prescriptions were filled, identifies barriers (financial or transportation), provides assistance resources, and notifies the clinic if concerns arise. Requests feedback on the overall visit experience and opportunities for improvement.
Clinician digital human Advocate determines how the patient is feeling following their visit. It inquires about any new symptoms that may have developed since discharge. Confirms that prescriptions have been filled and verifies understanding of all post-discharge instructions. Clearly explains the medications ordered and any scheduled follow-up tests or appointments. Assesses the patient’s overall experience and offers to connect them immediately with a live care team member, escalating to the clinic when necessary.
Post-Visit the Care team Advocate digital human follows up after appointments by sharing visit summaries, prescriptions, and care instructions. It confirms prescription pickup, verifies understanding of scheduled testing and discharge instructions, provides pharmacy details upon request, and alerts patients to upcoming tests. Confirms whether or not prescriptions were filled. The digital human inquires about financial or transportation constraints and connects patients to resources, gathers any new symptoms experienced post visit and gathers feedback on the overall visit. Inquirers regarding discharge process including how the clinic could have done better and offers direct care team outreach, notifying the clinic when needed.
The core AI engine processes clinic and patient driven data, delivers actionable insights, and powers intelligent decision-making throughout the entire patient journey on a real time basis.
Care Team Advocate digital human is available If patients experience extended wait times after nurse or PA interactions, they can easy alert the Care Team Advocate Avatar. The avatar also enables real-time feedback on care team service, instantly notifying the team of any issues for prompt resolution.
While patient waits, the PA digital human proactively checks in by asking how the check-in process went, informs patients about complimentary refreshments, and offers immediate access to meditation or mindfulness resources on their phone for stress relief. If a patient expresses frustration about wait times, the avatar promptly alerts the intake team to initiate service recovery. It also enables patients to provide real-time feedback on their intake experience.
The PA Advocate digital human delivers appointment reminders and confirmations, ensures patients are prepared for their visit, answers questions regarding clinic location, directions, parking, and pre-visit instructions, confirms insurance card requirements, and seamlessly handles rescheduling requests.
